To acquire a customer, deliver effective account management and develop lifetime value, you need to gain customer trust, deliver on promise, and treat your customers as individuals and with respect.
Each time you contact new customers it offers an opportunity to promote brand, service, product and price. In addition, you can also gain an understanding of their lifestyle and trends for future campaigns to enhance loyalty and lifetime value.
When you contact existing customers, you have the opportunity to reinforce the reasons why they chose your brand and products that leads to positioning additional products and services to enhance lifetime value and brand advocacy.
Infoserve understands that all customers are individuals. We treat each customer as unique; we promote value for money, deliver the highest levels of service and ensure that customer contact is a positive experience at all times. We ensure that they matter to you and you value their custom.
Customer Acquisition includes:
- Inbound, Outbound and Web Chat
- Sales through Service
- Win back
- Up-Sell, Alt-Sell and Cross-Sell
- Order Taking and Payment Processing
- Lead Generation
- Appointment Setting
- Customer Insight and Lifestyle Management
- List Sourcing and Contact Verifications
- eCommerce / eRetail