Processes, practices and customer engagement are ever-evolving and require continuous improvements. Project Incubation or a Model Office identifies improvements, enhancements or innovation to deliver a positive experience for your customers throughout all contacts.
Infoserve specialises in contact centre ‘incubation’ projects with full monitoring and analysis of results delivered to our Partners to support positive change to process, practice, product or people. The key benefit is to add innovative insight to early-stage, test or pilot campaigns.
Our experience of delivering incubation projects is through the delivery of solutions for internationally-recognised organisations of 5 to 50 seats. Our incubation projects are designed to accelerate the successful deployment of smaller contact centre projects with the potential for growth, or to identify improvements to existing campaigns.