In the automotive industry enhancing service, improving performance and reducing cost is paramount in order to meet consumer demand. The cost of fuel has increased and demand for vehicles has decreased so it is essential that you do all that you can to get it right the first time, add value to each order and improve your margins. Infoserve has the experience to work with Partners in the automotive industry to help them reach their goals.

We have the experience to:

  • Manage relationships with customers to deliver lifetime value
  • Increase revenues and margins delivering a sales through service approach
  • Drive efficiencies through technology
  • Provide insight through effective customer communication
  • Deliver quality, brand loyalty and cost efficiencies

Voice, data and on-line solutions are essential for an efficient service within this industry but you still need skilled people to provide an excellent customer experience. A collaborative partnership with Infoserve can support you and provide the solutions you need for success.

Our services include:

  • Customer Service
  • Customer Lifecycle Management
  • Online Customer Engagement
  • Finance & Leasing
  • Fleet & Field Team Management
  • Membership & Subscriber Management
  • Indemnity Queries
  • Customer Support
  • Emergency Breakdown
  • Out-of-Hours Support
  • Market Research & Database Management
  • Complaint Management