In public services and government you must provide an excellent service whilst battling reduced budgets, reduced staff and increasing customer expectations. A partnership with Infoserve will help you deliver efficiencies, improvements and a quality customer experience.
We have experience working within a Regulated and Unionised sector and can help you reduce costs, enhance performance and deliver Customer Charters.
We can help increase efficiencies and deliver first-time resolutions through the use of voice, data and on-line contact solutions coupled with multi-tasking contact centres.
We will offer ownership of your customers’ enquiries and support you through flexible call management, delivering customer insight and feedback to support strategies, effective customer engagement and understanding your local challenges through a collaborative partnership.
Our services include:
- Customer Services
- Healthcare Support
- Social & Benefits Services
- Collections, Payments & Debt Management
- Operator Services
- Transportation & Public Information Services
- Emergency & Out-of-Hours Support
- Online Customer Engagement
- Diary & Media Management
- Complaint Management