As all successful companies in the retail sector know, to ensure repeat business, brand loyalty and increased market share you have to deliver a positive customer experience. An exceptional customer experience requires a quality service and value for money which will in turn lead to the opportunity for long-term relationships with your customers.
At Infoserve we understand that brand matters. Customers look for brands that offer value for money, options to enhance their purchase through add-on products or protection and a dependable supplier that delivers on their promises.
We have the expertise and skills to deliver customer engagement, a sales-through-service approach, brand advocacy to promote repeat visits and a quality customer experience.
Our solutions include contact strategies that offer greater return on investment, improved margins and a reduced cost to serve whilst improving Net Promoter Scores and consumer satisfaction.
Our services include:
- Customer Acquisition
- Customer Service
- Customer Lifecycle Management
- eRetail & Online Customer Engagement
- Warranties & Product Protection
- Loyalty Programme Management
- Customer Support & Help-lines
- Market Research
- Home Delivery Network
- Complaint Management