The telecommunications industry is fast-moving and ever-changing. Understanding your customers and delivering a quality service is the way to find success in this market and Infoserve can provide the telecoms outsourcing services you need so you can deliver an exceptional customer experience.
Infoserve has proven experience providing customer satisfaction, insight and lifetime value within B2B and B2C markets.
We will provide results for your business by focusing on effective customer engagement, brand advocacy, sales through service and first-time resolution so that you can be confident that you are receiving a cost-effective and professional service. We aim to give our Partners increased margins and improved NPS or C-Sat that improves customer retention.
Our services include:
- Customer Acquisition, Retention & Win-Back
- Customer Service
- Customer Lifecycle Management
- Appointment & Lead Generation
- Technical Support
- Market Research
- Field Engineer Deployment
- Insurance Claims Administration
- Complaint Management
- Debt Management