After working hard throughout the year, travel and leisure sector customers look forward to a well-earned break. Whether a customer is buying a short break or their dream holiday, it is important that they are given a comprehensive service that delivers.
Infoserve has the capabilities and experience to provide excellent travel and leisure outsourcing services. We will establish the customer’s expectations, budget, wishes and limitations to ensure a positive experience that will encourage brand loyalty and repeat business.
Everyone’s idea of the perfect holiday is different, so whether a customer is looking for a luxury spa experience, a family holiday or a fitness retreat, our advisors will offer the best solutions and value-added packages. This will be done through giving detailed descriptions of locations, benefits and hospitality to meet their budgets whilst providing an efficient and stress-free service.
Amongst our excellent solutions are contact strategies that will improve Net Promoter Scores and consumer satisfaction, offer greater return on investment and improve margins.
Our services include:
- Customer Acquisition
- Customer Service
- Customer Lifecycle Management
- eRetail & Online Customer Engagement
- Insurance & Protection Sales
- Membership Management
- Loyalty Programme Management
- Corporate Hospitality
- Customer Support & Help-lines
- Market Research
- Lost & Stolen Article Support
- Complaint Management