Travel & Leisure

After working hard throughout the year, travel and leisure sector customers look forward to a well-earned break. Whether a customer is buying a short break or their dream holiday, it is important that they are given a comprehensive service that delivers.

Infoserve has the capabilities and experience to provide excellent travel and leisure outsourcing services. We will establish the customer’s expectations, budget, wishes and limitations to ensure a positive experience that will encourage brand loyalty and repeat business.

Everyone’s idea of the perfect holiday is different, so whether a customer is looking for a luxury spa experience, a family holiday or a fitness retreat, our advisors will offer the best solutions and value-added packages. This will be done through giving detailed descriptions of locations, benefits and hospitality to meet their budgets whilst providing an efficient and stress-free service.

Amongst our excellent solutions are contact strategies that will improve Net Promoter Scores and consumer satisfaction, offer greater return on investment and improve margins.

Our services include:

  • Customer Acquisition
  • Customer Service
  • Customer Lifecycle Management
  • eRetail & Online Customer Engagement
  • Insurance & Protection Sales
  • Membership Management
  • Loyalty Programme Management
  • Corporate Hospitality
  • Customer Support & Help-lines
  • Market Research
  • Lost & Stolen Article Support
  • Complaint Management